Customer Survey

Advanced Metal Etching Provides Photoetching of Thin Metal Parts

Our Customer Service Survey

We at Advanced Metal Etching would like to know how we are servicing you and how we can improve the quality of our customer service. We would appreciate it if you could help us by completing the survey below or print it out and fax it to 260-894-4190, Attn: Marlie Gernhardt, Director of Quality.

Our Quality Policy at Advanced Metal Etching is to achieve excellence by improving quality, customer satisfaction, employee satisfaction, and efficiency on a daily basis with our photochemical processing thin metal parts. Feedback from our customers will help us achieve the excellence we all desire.

1. When calling Advanced Metal Etching are you greeted appropriately?
  Excellent Good Fair Poor
Comments:
2. Are questions and needs addressed in a polite and efficient manner?
  Excellent Good Fair Poor
Comments:
3. The lead time to respond to a request for quotation.
  Excellent Good Fair Poor
Comments:
4. Are the quotes understood?
  Excellent Good Fair Poor
Comments:
5. How is the lead time for shipments?
  Excellent Good Fair Poor
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6. How is our pricing within the competitive marketplace?
  Excellent Good Fair Poor
Comments:
7. How do you rate our technical staff?
  Excellent Good Fair Poor
Comments:
8. How is the staff's ability to service, be efficient, and be polite?
  Excellent Good Fair Poor
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9. How would you rate our overall customer service?
  Excellent Good Fair Poor
Comments:
10. How would you rate our overall quality?
  Excellent Good Fair Poor
Comments:
11. Do you have a rating system for vendors?
  Yes No    
12. Have you ever received a corrective action response from us?
  Yes No    
A. If so, how would you rate our Response Time?
  Excellent Good Fair Poor
Comments:
B. Documentation
  Excellent Good Fair Poor
Comments:
C. Technical Communication
  Excellent Good Fair Poor
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13. Are you QS or ISO registered?
  Yes No QS ISO
Certified to  
Certification Number  
Date of Issue  

Advanced Metal Etching would like to thank you for taking the time to complete this survey. We appreciate your input.

Respectfully,
Marlie Gernhardt, Director of Quality

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AME will never sell or disclose any of the information provided.

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Contact Us

Advanced Metal Etching, Inc.
801 Gerber Street,
Ligonier, IN 46767-9907
800-747-5749Telephone:
260-894-4190FAX:
E-mail: ame@metaletching.com