Customer Survey 1. When calling Advanced Metal Etching are you greeted appropriately?ExcellentGoodFairPoorComments:2. How would you rate our communication responsiveness?ExcellentGoodFairPoorComments:3. How is AME's lead time for a response to a request for quotation?ExcellentGoodFairPoorComments:4. Are the quotes easily understood?ExcellentGoodFairPoorComments:5. How is the lead time to ship an order?ExcellentGoodFairPoorComments:6. How is our pricing in the competitive market?ExcellentGoodFairPoorComments:7. How would you rate the responsiveness of each department below?Quoting/EstimatingExcellentGoodFairPoorCustomer ServiceExcellentGoodFairPoorEngineering/TechnicalExcellentGoodFairPoorQualityExcellentGoodFairPoorInspection/ShippingExcellentGoodFairPoorComments on anything above8. How would you rate the overall quality of the product received?ExcellentGoodFairPoorComments9. How would you rate our quality documentation for concerns or issues?ExcellentGoodFairPoorComments10. Would you like an AME representative to visit on a regular basis?YesNoPhone calls are good11. Are there any other services that you would like AME to offer?YesNoAluminum EtchingLaserWire EDMFinishingOtherCommentsAdvanced Metal Etching would like to thank you for taking the time to complete this survey. We appreciate your input. Respectfully, Marlie Gernhardt, Director of QualityCompany Name*Completed ByTitleDate Date Format: MM slash DD slash YYYY Email* PhoneQuality Contact Name First Last Quality Contact Email AME will never sell or disclose any of the information provided.
