Customer Survey 1. When calling Advanced Metal Etching are you greeted appropriately? Excellent Good Fair PoorComments:Comments:2. How would you rate our communication responsiveness? Excellent Good Fair PoorComments:Comments:3. How is AME's lead time for a response to a request for quotation? Excellent Good Fair PoorComments:Comments:4. Are the quotes easily understood? Excellent Good Fair PoorComments:Comments:5. How is the lead time to ship an order? Excellent Good Fair PoorComments:Comments:6. How is our pricing in the competitive market? Excellent Good Fair PoorComments:Comments:7. How would you rate the responsiveness of each department below?Quoting/Estimating Excellent Good Fair PoorCustomer Service Excellent Good Fair PoorEngineering/Technical Excellent Good Fair PoorQuality Excellent Good Fair PoorInspection/Shipping Excellent Good Fair PoorComments on anything above8. How would you rate the overall quality of the product received? Excellent Good Fair PoorComments9. How would you rate our quality documentation for concerns or issues? Excellent Good Fair PoorComments10. Would you like an AME representative to visit on a regular basis? Yes No Phone calls are good11. Are there any other services that you would like AME to offer? Yes NoHidden Laser Wire EDM Finishing Precious Metal Plating OtherCommentsAdvanced Metal Etching would like to thank you for taking the time to complete this survey. We appreciate your input. Respectfully, Marlie Gernhardt, Director of QualityCompany Name*Completed ByTitleHiddenDate MM slash DD slash YYYY Email* PhoneQuality Contact Name First Last Quality Contact Email AME will never sell or disclose any of the information provided.
