Customer Survey

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Our Customer Service Survey
1. When calling Advanced Metal Etching are you greeted appropriately?
2. Are questions and needs addressed in a polite and efficient manner?
3. The lead time to respond to a request for quotation.
4. Are the quotes understood?
5. How is the lead time for shipments?
6. How is our pricing within the competitive marketplace?
7. How do you rate our technical staff?
8. How is the staff's ability to service, be efficient, and be polite?
9. How would you rate our overall customer service?
10. How would you rate our overall quality?
11. Do you have a rating system for vendors?
 
12. Have you ever received a corrective action response from us?
 
A. If so, how would you rate our Response Time?
B. Documentation
C. Technical Communication
13. Are you certified to a quality system standard(s)?
     

Certified to

Certification Number

Date of Issue

Advanced Metal Etching would like to thank you for taking the time to complete this survey. We appreciate your input.

Respectfully,
Marlie Gernhardt, Director of Quality

Company Name (Required)

Completed by

Title

Date

Email (Required)

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AME will never sell or disclose any of the information provided.
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Your Details

Let us know how to get back to you.


How can we help?

Feel free to ask a question or simply leave a comment.